FAQ's

What's the difference between fixed gear and single speed?

On a fixie, the rear-cog is fixed to the rear wheel.  This means that they are unable to rotate independently of each other, if the wheels are moving then the pedals will as well, just like on a child’s tricycle.

Bearings in the sprocket mean that this is not the case for single-speed bikes. The wheels can turn even if the pedals are not, enabling the rider to coast.

So, fixed-gear and single-speed bikes differ in that fixies do not permit coasting whilst single-speed bikes do. All Wlkie bikes come with a ‘Flip-Flop Hub’ meaning they come with both a fixed and a single-speed rear sprocket. All the rider needs to do is turn the rear wheel around to switch between the two.

Does my fixie come with brakes and pedals?

Yes, it will. Sometimes we photograph our bikes without brakes or pedals for aesthetic purposes but rest assured they come with both.

Do I have to assemble my bike?

Your bike will arrive 85% assembled. You will need to fix the pedals, attach the handlebars, drop the seat post in and tighten all the bolts. The bike comes with a multi-spanner and Allen-Keys to assist you when assembling. It is possible to build the bike with just a moderate knowledge of bicycles, but Wlkie highly recommends that all bikes be built by a professional bike mechanic for safety and proper tuning. Please contact us if you would like us to ship direct to your local bike store for assembly.

What tools will I need?

All the tools you will need to fully assemble your Wlkie bike will be supplied with your bike. Please not a tyre pump is not supplied.

How do I track my order?

You will receive an order confirmation via email upon receipt of your order, an invoice upon payment and a despatch note when the bike has been sent out.  Your tracking number can be found on your dispatch note.  Please go to the associated shipping company website, put in your tracking details and you will find live updates on your delivery. Alternatively, the customer service departments of the respective shipping companies are very good so give them a call if you need to know in more detail when your bike will arrive.

What is your warranty?

WLKIE stands behind the bicycles it sells. We offer a 24-month guarantee on all non-consumable parts. WLKIE recommends that all bicycles purchased should be maintained by a professional mechanic. It is recommended all bikes are serviced at least once a year.

You need to activate your warranty! To activate your warranty you need to send us a proof of a professional assembly. This can be in the form of a receipt from your local bike shop. We must receive the proof within 30 days since you received your bike.

Do I have to register my details to place an order?

No, you don’t have to register. You can place an order and checkout as a guest. We only ask that you fill in the information we need to deliver your order, this will include an email address and mobile number for delivery updates.